Accessibility

ACCESSIBILITY STATEMENT

This accessibility statement applies to the website www.vivalehomes.com.

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and lack of conformity of the aspects indicated in the following section.

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

• Non-compliance with Royal Decree 1112/2018

There may be some contrast issues that do not meet the required minimum ratio of 3:1 between text and adjacent background colors of certain sections of the website. [9.1.4.11 Non-text contrast]

There may be some labels or instructions that are not correctly tagged. [9.3.3.2 Labels or instructions]

There may be status messages that do not meet the required standards. [9.4.1.3 Status messages]

There may be error suggestions that do not meet the required standards. [9.3.3.3 Error suggestion (conditional)]

There may be sequential navigation errors that affect the meaning or functionality of the website. [9.2.4.3 Focus order]

It is not possible to prevent users interacting through voice inputs from accidentally activating interactive elements. [Requirement 9.2.1.4 – Character key shortcuts]

• There may be occasional editing issues on certain pages of the website.

Disproportionate burden

Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on April 28, 2023.

The method used to prepare this statement was a self-assessment conducted by the company itself.

FEEDBACK AND CONTACT INFORMATION

You may submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as:

• Reporting any possible non-compliance by this website
• Conveying other difficulties in accessing content
• Making any other suggestions or queries for improving website accessibility

Via the contact email: hola@vivalehomes.com

You may submit:

• A complaint regarding compliance with the requirements of Royal Decree 1112/2018, or
• A request for accessible information regarding:

Content excluded from the scope of RD 1112/2018 as established in Article 3, paragraph 4

Content exempt from accessibility compliance due to disproportionate burden

In any request for accessible information, the facts, reasons, and specific request must be clearly stated in a way that confirms it is a reasonable and legitimate request.

Complaints and claims about accessible information should be submitted through the above-mentioned email.

ENFORCEMENT PROCEDURE

If an accessible information request or complaint is dismissed, if the applicant disagrees with the decision made, or if the response does not meet the requirements outlined in Article 12.5, the individual may file a formal complaint. A complaint may also be filed if no response has been received within twenty working days.